Customer Success Manager

Description

We are looking for a Customer Success Manager to join our team! The successful applicant will be a team player who is a highly organized, solution oriented, and technically minded professional. They have strong interpersonal and communication skills and consistently deliver exceptional service while maintaining a positive can-do attitude.  Must be highly self-aware, adaptable, and accountable for results, prioritizing the needs of our customers and success of the team. 

What you’ll get to do:
  • Building Relationships: Builds and maintains strong relationships with customers, from end users through to executive sponsors, ensuring every customer interaction adds value through promotion of complementary products, and communication of best practices.
  • Driving Adoption: Actively monitors account adoption of Angus AnyWhere®  throughout the length of the relationship, by analyzing data/metrics/trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use features and functions to derive further value.
  • Implementation: Drives implementations and projects forward through proactive follow-up on deliverables and implementation tasks; leads check in calls with internal and external stakeholders. Delivers customer training through webinar or on-site meetings. 
  • Internal Advocacy: Collaborates with other teams across Professional Services, Support, Sales, and Product to ensure internal and external deliverables are fully understood, planned, and fulfilled in a professional and timely manner.
  • Technical: Takes an active approach to learning Angus AnyWhere® by keeping up to date on all products, features, and functionality. Able to assist customers with troubleshooting and product configuration.
  • Record Maintenance: Keeps meticulous notes on open projects, documenting all activities and project plans. Ensures accuracy of customer contact records and integration configurations.

 

Who you are:
  • You are a self-starter with a minimum 4 years of relevant experience and a consistent track record in customer success, account management or implementation in a B2B/SaaS environment. 
  • You are highly organized, driven, detail oriented, and able to prioritize. Your customers are always your first priority and consistently serviced with excellence.
  • You encompass a well-rounded set of competencies including technical skills, customer focus, professional accountability, emotional intelligence, teamwork, and self-direction.
  • You are able to represent Angus Systems equally well to C-Level executives and operational support staff. 
  • You are fully fluent in English with outstanding interpersonal and communication skills.
What we offer:
  • An opportunity to work in a stable and exciting work environment with growth opportunities
  • Tuition reimbursement program
  • Medical and dental benefits without a waiting period
  • Three (3) weeks paid vacation
  • Location! We are in Don Mills with free parking, close to the 401 and DVP, with bike racks, and a TTC stop outside our office 
  • Defined Benefit Pension Plan
  • Employee Assistance Program
  • Various perks such, gym membership, Fitbit for monthly team challenges, Perkopolis and socials for everyone from book club to sports
  • A culture that encourages volunteering, giving back, team activities, and teamwork 
  • An open concept, bright office with access to Wilket Creek and Sunnybrook Park

To apply for this position, please submit your resume and cover letter to jobs@angus-systems.com

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