Technical Solutions Representative

Description

We are looking for a Technical Solutions Representative to join our team!  The successful applicant must have excellent critical thinking and writing skills, have solid and diverse knowledge of computer operating systems, browser quirks, and mobile devices, as well as being comfortable speaking with clients on the phone. 

What you’ll get to do:
  • Develop strong, ongoing relationships that foster loyalty and retention with key client stakeholders and representatives through calls and email
  • Provide hands-on support through calls and email correspondence
  • Work closely with various departments including the Integration team, Quality Assurance & Development teams to strive to deliver and support industry-leading solutions
  • Take initiative and interest with side projects as required or assigned
  • Engage with an active approach to learning Angus AnyWhere® and understanding our industry and the competitive landscape
  • Advocate on your client’s behalf throughout Angus, managing their expectations
  • Coordinate investigations into the system as well as logging information into the system
  • Analyze data trends and client feedback to improve process and functionality
Who you are:
  • An upbeat and motivated attitude is a must 
  • French proficiency is an asset, but not required
  • Technical skill sets with SQL (database management & queries (reports & querying data) is preferred
  • Familiar with Quickbase and Microsoft Office programs, including Microsoft Teams 
  • B2B/SaaS background is an asset
  • You encompass a well-rounded set of competencies including client focus, professional accountability, and critical thinking
  • You are well organized, self-disciplined, have a driven nature, ability to influence and engage internal departments, prioritize workload as required, and are detail oriented to ensure clients are the first priority at all times, consistently providing service with excellence. 
  • You are a team player but can work well on your own and with minimal supervision if required, have a positive can/will-do attitude, always strive to do the right thing for your colleagues and clients.
  • You possess an overall pleasure and curiosity in using technology for process improvement and problem solving
What we offer:
  • An opportunity to work in a stable and exciting work environment with growth opportunities
  • Tuition reimbursement program
  • Medical and dental benefits without a waiting period
  • Three (3) weeks paid vacation
  • Location! We are in Don Mills with free parking, close to the 401 and DVP, with bike racks, and a TTC stop outside our office 
  • Defined Benefit Pension Plan
  • Employee Assistance Program
  • A culture that encourages volunteering, giving back, team activities, and teamwork 
  • Free coffee, David’s Tea, filtered water, and soft drinks
  • An open concept, bright office with access to Wilket Creek and Sunnybrook Park

To apply for this position, please submit your resume and cover letter to jobs@angus-systems.com

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