Summary of Key Facts
Client: EQ Office
Benefits:
- Centralized, fully automated operational reporting
- Visibility into operational information
- Better decision making
- Optimized operations
The Client
Headquartered in Chicago, Illinois EQ Office owns and operates a national portfolio of premier office buildings in major metropolitan markets across the United States. The company is owned by an affiliate of The Blackstone Group, a preeminent global private equity firm.
We are very pleased – MRI Angus provided excellent advice in helping us tailor reports to meet our specific requirements. The MRI Angus team took the time to understand our need and we worked hand in hand to produce excellent results.
– Ralph Papa, Director, Application Management, EQ Office
The Challenge
With a 60 million sq. ft. portfolio of premier office buildings in major metropolitan markets across the country including Boston, Manhattan, Los Angeles and Northern California, EQ Office found it lacked the necessary insight into its property operational data as a result of inconsistent decentralized reporting.
“We were a large dispersed organization operating within a predominantly decentralized environment. We needed access to consistent, meaningful business information to effectively manage our portfolio, markets and properties,” said Ralph Papa, Director, Application Management, EQ Office Properties. “Visibility across our portfolio helps promote operational efficiency – it allows us to make better business decisions, be better able to help our clients and become even more proactive. Optimizing operating performance is essential for ensuring tenants are happy and to separate us from other owners.” Papa further explained.
The Solution
In need of a single, central reporting tool EQ Office implemented the MRI Angus solution. Accessed by 100 staff across the five markets, MRI Angus provides managers and executives with critical operational reports which compare property data between regions, markets and properties and quickly highlight areas of success and concerns. The reports help to trend, monitor, compare and benchmark key performance level metrics enabling better business decisions.
Papa explains “MRI Angus provides us with the information we need to effectively manage our portfolio, markets and properties. For instance, with the Scorecard Report, we can easily generate a simple bar chart which shows the operational performance of each region or all buildings within a region. Our Property Managers and Directors of Operations find this extremely valuable for running day to day operations – they are able to benchmark, measure performance, gain insight into what’s happening and project trends.”
MRI Angus provides us with the information we need to effectively manage our portfolio, markets and properties.
– Ralph Papa, Director, Application Management, EQ Office
The Results
MRI Angus has brought numerous benefits to EQ Office. Operational reporting is now centralized, fully automated and consistent across all markets. This makes it much easier to produce reports and quickly provide accurate information to executives. The visibility EQ Office now has into operational information is invaluable as it enables better decisions and optimizes operations.
“We are very pleased with the solution – MRI Angus provided excellent advice in helping us tailor
reports to meet our specific requirements. The MRI Angus team took the time to understand our needs and we worked hand in hand to produce excellent results.” Papa further adds.
